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Knowledge Silos: Your techs only share help among their own shift, keeping vital information locked in private chats and out of public forums due to fears of judgment on their competence.
Lost Insights: Shift reports and internal knowledge bases aren't effectively capturing or transferring crucial information, resulting in repeated issues and slow ticket resolution.
Frustrated Customers: Customers are upset due to longer response times, and they feel like they're starting over with each new agent every shift. This leads to high escalation rates and decreased satisfaction.
Break Down Knowledge Silos: Share knowledge beyond techs and shifts making crucial information accessible instantly to everyone eliminating fears of judgment.
Capture and Utilize Insights: Ensure that every piece of information is captured and easily transferable, streamlining communication and speeding up ticket resolution.
Less Churn More Referrals: Provide consistent and fast support across all shifts, reducing churn, and increasing referrals.
We've been there, struggling with the same inefficiencies. With decades of experience supporting highly technical products in 24x7x365 operations while maintaining 15-minute response time SLAs, solving complex technical issues. That's why we developed an AI-enabled solution to recover your lost knowledge while continuously learning and sharing that knowledge across your team.
At Replift, we understand the critical challenge facing support teams today: valuable knowledge is being lost in your helpdesk, leading to inefficient problem-solving and frustrated customers. We've experienced firsthand how knowledge silos, inadequate information sharing, and fear of judgment can cripple even the most dedicated support teams. That's why we've developed an AI-powered solution that captures, preserves, and shares your support team's collective wisdom. With decades of experience in 24/7 tech support and maintaining strict SLAs, we've created Replift to break down knowledge barriers, streamline communication, and empower your entire team with instant access to comprehensive solutions. Our AI reads and learns from every ticket and chat, continuously expanding its knowledge base to tackle even the most complex issues. By implementing Replift, you'll not only recover lost knowledge but also foster a culture of open information sharing, dramatically improve response times, and boost customer satisfaction. Don't let crucial insights slip away – let Replift transform your support operations and turn your team into customer service heroes.
Replift will train itself on your helpdesk in less than 24 hours. Sign up today and be your support team's hero tomorrow.
Replift isn't just another chatGPT wrapper. It's your next best hire that will lift all your support reps to tier 3. Learn more at replift.com
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The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Full Changelog: https://github.com/replift/app_whmcs/compare/v1.0.3...v1.0.4
Full Changelog: https://github.com/replift/app_whmcs/compare/v1.0.2...v1.0.3
https://github.com/replift/app_whmcs/releases/tag/v1.0.2
https://github.com/replift/app_whmcs/compare/v1.0.0...v1.0.1
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