AI Support Assistant

AI Support Assistant

Developed By ArkHost

Compatible with WHMCS v8.13

AI Support Assistant

A WHMCS addon that uses AI to help process support tickets. Connects to OpenAI or Anthropic APIs to analyze tickets and generate responses based on your existing support data.

Core Features

  • Connects to OpenAI or Anthropic APIs
  • Analyzes tickets and generates responses
  • Uses knowledge base articles and past tickets
  • Preserves technical formatting
  • Works in 26 languages
  • Optional automatic responses
  • Optional custom prompt per ticket reply

Supported AI Models

OpenAI

  • GPT-4.1
  • GPT-4o
  • GPT-4o Mini
  • o4-Mini (Reasoning)
  • GPT-4 Turbo (Legacy)
  • GPT-3.5 Turbo (Legacy)

Anthropic

  • Claude Opus 4
  • Claude Opus 4 with Reasoning
  • Claude Sonnet 4
  • Claude Sonnet 4 with Reasoning
  • Claude 3.7 Sonnet
  • Claude 3.7 Sonnet with Reasoning
  • Claude 3.5 Sonnet
  • Claude 3.5 Haiku

Requirements

  • WHMCS 8.9+
  • PHP 7.4+
  • OpenAI or Anthropic API key
  • License key

Installation

  1. Download module
  2. Upload to /modules/addons/aiassistant/
  3. Enable in WHMCS admin → Setup → Addon Modules
  4. Add license key
  5. Configure settings

Configuration Options

  • AI provider selection
  • API credentials
  • Model selection
  • Knowledge base integration
  • Response parameters
  • Token limits
  • Auto-response settings (optional)

Languages

Supports: English, Dutch, Russian, German, French, Spanish, Italian, Portuguese, Polish, Turkish, Czech, Danish, Swedish, Hungarian, Romanian, Finnish, Maltese, Latvian, Lithuanian, Estonian, Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian

Usage

  1. Open ticket
  2. Click AI button
  3. Review generated response
  4. Edit if needed
  5. Send

Technical Details

The system:

  • Parses ticket content
  • Matches knowledge base articles
  • Checks product database
  • Finds similar past tickets
  • Generates response via AI
  • Formats in proper language

Updates included for 12 months Email support: support@arkhost.com

 

Reviews

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dotnetagency @dotnetagency8845

May 23, 2025 at 05:07:17 PM

Highly recommend it for any business looking to streamline their customer support!

  • 5 days ago
  • Version Number 1.6

dotnetagency @dotnetagency8845

May 18, 2025 at 08:49:54 PM

Reliable performance, seamless integration.

  • 1 week ago
  • Version Number 1.5

rupa @rupa1373

May 16, 2025 at 06:55:55 AM

Highly recommend it for any business looking to streamline their customer support!

  • 1 week ago
  • Version Number 1.5

Nicholas Han @nicholas7621

December 25, 2024 at 06:16:23 PM

ArkHost’s AI Support Assistant has been a solid tool for automating customer interactions. It handles most support inquiries with ease, although it sometimes struggles with more specific questions. Still, it’s a fantastic product for streamlining support.

  • 5 months ago
  • Version Number 1.0

Payonom @payonom5243

December 25, 2024 at 06:11:43 PM

A great tool for improving response times and handling basic queries. It’s saved us a lot of time. Would love to see more capabilities for handling complex issues

  • 5 months ago
  • Version Number 1.0
  • Edited

MD Mahfuz Reham @mdn7380

December 25, 2024 at 06:02:46 PM

As a user of ArkHost's AI Support Assistant, I am truly impressed by how seamlessly it integrates into my workflow. It provides quick and accurate responses, significantly improving the efficiency of our support operations. The AI is intuitive, and I’ve noticed a considerable reduction in response times for customer inquiries. Highly recommend it for any business looking to streamline their customer support!

  • 5 months ago
  • Version Number 1.0

Version Compatibility


Compatible with WHMCS v8.13

Full Version Compatibility


  • Selected versions of WHMCS v8.13
        8.13.0
  • Selected versions of WHMCS v8.12
        8.12.0
  • All versions of WHMCS v8.11
  • Selected versions of WHMCS v8.10
        8.10.0
  • Selected versions of WHMCS v8.9
        8.9.0

System Requirements


  • Ioncube 14
  • php-cURL
  • php-JSON
  • php-MBString
  • php-PDO
  • php-OpenSSL

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ArkHost

Changelog

v1.7 Released May 23rd, 2025

Latest Version


  • Added Claude Opus 4 and Claude Sonnet 4 models + reasoning variants
  • Removed deprecated Claude 3 models
  • Enhanced custom prompt feature: now detects and properly handles existing text in editor
    • Shows preview of existing text when using custom prompts
    • Automatically cleans greetings/signatures to prevent duplication
    • Allows seamless modification of AI-generated responses
  • Improved AI suggestion with better context handling for longer conversations

 

Previous Versions


v1.6 Released May 16th, 2025

View/hide detailed changelog

  • Improved KB search algorithm
  • Added technical query detection
  • Added custom prompt support
  • Removed o1 models
  • Security improvements

 

v1.5 Released April 26th, 2025

View/hide detailed changelog

  • Autopilot Enhancements:

    • Department targeting: Autopilot can now be restricted to specific departments via the settings UI (no database changes required)
    • Selective automation: Autopilot logic (scheduled and real-time) only replies to tickets in selected departments
    • Staff ticket safety: Autopilot will not auto-reply to Admin/Staff-initiated tickets
  • OpenAI Model Updates:

    • New model additions: GPT-4.1 (most advanced) and o4-mini (ultra-fast, cost-effective) now selectable

 

v1.4 Released March 26th, 2025

View/hide detailed changelog

  • Autopilot Mode:

    • Full automation with customizable settings: Configurable delay for responses, multiple scope options (initial only, limited exchanges, unlimited)
    • Intelligent conversation handling: Complete context awareness, professional formatting with proper spacing and URL handling
  • OpenAI Model Updates:

    • New model addition: GPT-4o Mini for fast, economical responses
    • Improved organization: Models categorized into Recommended, Reasoning, and Legacy groups
    • Enhanced usability: Clear model descriptions and simplified naming conventions
  • Response Formatting Improvements:

    • Paragraph-based processing: Robust solution ensuring consistent response formatting
    • Universal language support: Language-independent greeting and signature detection

 

v1.3 Released March 8th, 2025

View/hide detailed changelog

  • Language Processing:

  • Added support for 11 new languages: Finnish, Maltese, Latvian, Lithuanian, Estonian Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian

  • New Features: AI Assistant name and custom signature.

 

v1.2 Released March 1st, 2025

View/hide detailed changelog

  • AI Model Support:
    • **Added Sonnet 3.7 & Sonnet 3.7 with Reasoning models
    • **Improved system prompt for the Sonnet 3.7 reasoning model
    • **Minor bug fixes

 

v1.1 Released February 22nd, 2025

View/hide detailed changelog

  • AI Model Support:

    • OpenAI Integration: Added support for new OpenAI models including o1 series
    • Model Consistency: Improved response consistency across different AI models
  • Language Processing:

    • Detection System: Enhanced core language detection capabilities
    • Pattern Recognition: Added robust pattern-based language detection
    • Multilingual Support: Updated system prompts for improved multilingual responses

 

v1.0 Released December 1st, 2024

View/hide detailed changelog

2022/12/01: Initial release.

 

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