AI Support Assistant

A WHMCS addon that uses AI to help process support tickets. Connects to OpenAI or Anthropic APIs to analyze tickets and generate responses based on your existing support data.

Core Features

Connects to OpenAI or Anthropic APIs
Analyzes tickets and generates responses
Uses knowledge base articles and past tickets
Preserves technical formatting
Works in 27 languages
Optional automatic responses
Optional custom prompts per reply
Reply enhancement mode for grammar and correctness improvements
Configurable greeting messages

Supported AI Models

OpenAI

GPT-4.1
GPT-4o
GPT-4o Mini
o3 (Reasoning)
o3-mini (Reasoning)
o4-Mini (Reasoning)
GPT-4 Turbo (Legacy)
GPT-3.5 Turbo (Legacy)

Anthropic

Claude Opus 4
Claude Opus 4 with Reasoning
Claude Sonnet 4
Claude Sonnet 4 with Reasoning
Claude 3.7 Sonnet
Claude 3.7 Sonnet with Reasoning
Claude 3.5 Sonnet
Claude 3.5 Haiku

Requirements

WHMCS 8.9+
PHP 7.4+
OpenAI or Anthropic API key
License key

Installation

Download module
Upload to /modules/addons/aiassistant/
Enable in WHMCS admin → Setup → Addon Modules
Add license key
Configure settings

Configuration Options

AI provider selection
API credentials
Model selection
Knowledge base integration
Response parameters
Token limits
Auto-response settings (optional)

Languages

Supports: English, Dutch, Russian, German, French, Spanish, Italian, Portuguese, Polish, Turkish, Czech, Danish, Swedish, Hungarian, Romanian, Finnish, Maltese, Latvian, Lithuanian, Estonian, Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian, Japanese

Usage

Manual Mode

Open ticket Click AI button Review response Send

Custom Instructions

Write or generate initial response
Click custom instruction button
Add specific instructions
AI modifies existing content

Autopilot Mode

Configure departments for auto-responses
AI automatically replies to new tickets
Optional delay before sending

Technical Details

The system:

Parses ticket content
Matches knowledge base articles
Checks product database
Finds similar past tickets
Generates response via AI
Formats in proper language

Updates included for 12 months Email support: support@arkhost.com

Reviews

5 stars

4 stars

3 stars

2 stars

1 star

dotnetagency @dotnetagency8845

May 23, 2025 at 05:07:17 PM

Highly recommend it for any business looking to streamline their customer support!

1 month ago
Version Number 1.6

dotnetagency @dotnetagency8845

May 18, 2025 at 08:49:54 PM

Reliable performance, seamless integration.

1 month ago
Version Number 1.5

rupa @rupa1373

May 16, 2025 at 06:55:55 AM

Highly recommend it for any business looking to streamline their customer support!

1 month ago
Version Number 1.5

Nicholas Han @nicholas7621

December 25, 2024 at 06:16:23 PM

ArkHost’s AI Support Assistant has been a solid tool for automating customer interactions. It handles most support inquiries with ease, although it sometimes struggles with more specific questions. Still, it’s a fantastic product for streamlining support.

6 months ago
Version Number 1.0

Payonom @payonom5243

December 25, 2024 at 06:11:43 PM

A great tool for improving response times and handling basic queries. It’s saved us a lot of time. Would love to see more capabilities for handling complex issues

6 months ago
Version Number 1.0
Edited

MD Mahfuz Reham @mdn7380

December 25, 2024 at 06:02:46 PM

As a user of ArkHost's AI Support Assistant, I am truly impressed by how seamlessly it integrates into my workflow. It provides quick and accurate responses, significantly improving the efficiency of our support operations. The AI is intuitive, and I’ve noticed a considerable reduction in response times for customer inquiries. Highly recommend it for any business looking to streamline their customer support!

6 months ago
Version Number 1.0

Version Compatibility

Compatible with WHMCS v8.13

Full Version Compatibility

All versions of WHMCS v8.13
Selected versions of WHMCS v8.12
8.12.0, 8.12.2
All versions of WHMCS v8.11
Selected versions of WHMCS v8.10
8.10.0
Selected versions of WHMCS v8.9
8.9.0

System Requirements

Ioncube 14
php-cURL
php-JSON
php-MBString
php-PDO
php-OpenSSL

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By ArkHost

Changelog

v1.9 Released June 30th, 2025

Latest Version

Implemented customizable greeting system
Added enhance-only mode for refining existing replies
Added o3 models support (OpenAI's most powerful reasoning models)
Improved hooks.php implementation with better button injection and diagnostic logging
Enhanced jQuery compatibility and timing issue resolution

Previous Versions

v1.8 Released June 8th, 2025

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Added Japanese language support
Improved language detection

v1.7 Released May 23rd, 2025

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Added Claude Opus 4 and Claude Sonnet 4 models + reasoning variants
Removed deprecated Claude 3 models
Enhanced custom prompt feature: now detects and properly handles existing text in editor
- Shows preview of existing text when using custom prompts
- Automatically cleans greetings/signatures to prevent duplication
- Allows seamless modification of AI-generated responses
Improved AI suggestion with better context handling for longer conversations

v1.6 Released May 16th, 2025

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Improved KB search algorithm
Added technical query detection
Added custom prompt support
Removed o1 models
Security improvements

v1.5 Released April 26th, 2025

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Autopilot Enhancements:
- Department targeting: Autopilot can now be restricted to specific departments via the settings UI (no database changes required)
- Selective automation: Autopilot logic (scheduled and real-time) only replies to tickets in selected departments
- Staff ticket safety: Autopilot will not auto-reply to Admin/Staff-initiated tickets
OpenAI Model Updates:
- New model additions: GPT-4.1 (most advanced) and o4-mini (ultra-fast, cost-effective) now selectable

v1.4 Released March 26th, 2025

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Autopilot Mode:
- Full automation with customizable settings: Configurable delay for responses, multiple scope options (initial only, limited exchanges, unlimited)
- Intelligent conversation handling: Complete context awareness, professional formatting with proper spacing and URL handling
OpenAI Model Updates:
- New model addition: GPT-4o Mini for fast, economical responses
- Improved organization: Models categorized into Recommended, Reasoning, and Legacy groups
- Enhanced usability: Clear model descriptions and simplified naming conventions
Response Formatting Improvements:
- Paragraph-based processing: Robust solution ensuring consistent response formatting
- Universal language support: Language-independent greeting and signature detection

v1.3 Released March 8th, 2025

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Language Processing:
Added support for 11 new languages: Finnish, Maltese, Latvian, Lithuanian, Estonian Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian
New Features: AI Assistant name and custom signature.

v1.2 Released March 1st, 2025

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AI Model Support:
- **Added Sonnet 3.7 & Sonnet 3.7 with Reasoning models
- **Improved system prompt for the Sonnet 3.7 reasoning model
- **Minor bug fixes

v1.1 Released February 22nd, 2025

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AI Model Support:
- OpenAI Integration: Added support for new OpenAI models including o1 series
- Model Consistency: Improved response consistency across different AI models
Language Processing:
- Detection System: Enhanced core language detection capabilities
- Pattern Recognition: Added robust pattern-based language detection
- Multilingual Support: Updated system prompts for improved multilingual responses

v1.0 Released December 1st, 2024

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2022/12/01: Initial release.