AI Support Assistant for WHMCS

Core Features

AI Integration

Supports latest OpenAI models: GPT-4.1 (most advanced), GPT-4o, GPT-4o Mini, o4-Mini, o1 Preview, o1 Mini, GPT-4 Turbo, GPT-3.5 Turbo
Anthropic Claude support: Claude 3.7 Sonnet (latest & most advanced), Claude 3.7 Sonnet with Reasoning, Opus, Sonnet, Haiku
Flexible provider selection (OpenAI or Anthropic)
Context-aware, consistent responses

Smart Response System

Analyzes ticket context and content
Matches relevant knowledge base articles
Incorporates product-specific information
Finds and references similar solved tickets
Preserves technical and code formatting

Autopilot Mode

Automatically replies to tickets with configurable delay (5 minutes–12 hours)
Multiple response scopes: initial only, limited exchanges, unlimited
Maintains full conversation context
Utilizes knowledge base and solved tickets for accurate responses

Multilingual Support

AI-powered and pattern-based language detection
Auto-generates replies in the customer's language
26 supported languages: English, Dutch, Russian, German, French, Spanish, Italian, Portuguese, Polish, Turkish, Czech, Danish, Swedish, Hungarian, Romanian, Finnish, Maltese, Latvian, Lithuanian, Estonian, Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian
Language-appropriate formatting and robust pattern recognition

Content Integration

Matches and includes knowledge base articles
Integrates product data and specifications
References historical tickets
Handles hidden or special product details

Technical Requirements

WHMCS 8.9+
PHP 7.4+
OpenAI or Anthropic API key
Valid ArkHost license key

Quick Installation

Download from ArkHost client area
Upload to /modules/addons/aiassistant/
Activate in WHMCS admin (Setup → Addon Modules)
Enter license and API credentials
Configure settings

How to Use

Open any support ticket
Click the Robot icon in the editor toolbar
Review the AI-generated suggestion
Edit if needed
Send to customer

Streamline your WHMCS support with intelligent AI automation — powered by ArkHost.

Reviews

5 stars

4 stars

3 stars

2 stars

1 star

Nicholas Han @nicholas7621

December 25, 2024 at 06:16:23 PM

ArkHost’s AI Support Assistant has been a solid tool for automating customer interactions. It handles most support inquiries with ease, although it sometimes struggles with more specific questions. Still, it’s a fantastic product for streamlining support.

4 months ago
Version Number 1.0

Payonom @payonom5243

December 25, 2024 at 06:11:43 PM

A great tool for improving response times and handling basic queries. It’s saved us a lot of time. Would love to see more capabilities for handling complex issues

4 months ago
Version Number 1.0
Edited

MD Mahfuz Reham @mdn7380

December 25, 2024 at 06:02:46 PM

As a user of ArkHost's AI Support Assistant, I am truly impressed by how seamlessly it integrates into my workflow. It provides quick and accurate responses, significantly improving the efficiency of our support operations. The AI is intuitive, and I’ve noticed a considerable reduction in response times for customer inquiries. Highly recommend it for any business looking to streamline their customer support!

4 months ago
Version Number 1.0

Version Compatibility

Compatible with WHMCS v8.12

Full Version Compatibility

Selected versions of WHMCS v8.13
8.13.0
Selected versions of WHMCS v8.12
8.12.0
All versions of WHMCS v8.11
Selected versions of WHMCS v8.10
8.10.0
Selected versions of WHMCS v8.9
8.9.0

System Requirements

Ioncube 14
php-cURL
php-JSON
php-MBString
php-PDO
php-OpenSSL

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By ArkHost

Changelog

v1.5 Released April 26th, 2025

Latest Version

Autopilot Enhancements:
- Department targeting: Autopilot can now be restricted to specific departments via the settings UI (no database changes required)
- Selective automation: Autopilot logic (scheduled and real-time) only replies to tickets in selected departments
- Staff ticket safety: Autopilot will not auto-reply to Admin/Staff-initiated tickets
OpenAI Model Updates:
- New model additions: GPT-4.1 (most advanced) and o4-mini (ultra-fast, cost-effective) now selectable

Previous Versions

v1.4 Released March 26th, 2025

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Autopilot Mode:
- Full automation with customizable settings: Configurable delay for responses, multiple scope options (initial only, limited exchanges, unlimited)
- Intelligent conversation handling: Complete context awareness, professional formatting with proper spacing and URL handling
OpenAI Model Updates:
- New model addition: GPT-4o Mini for fast, economical responses
- Improved organization: Models categorized into Recommended, Reasoning, and Legacy groups
- Enhanced usability: Clear model descriptions and simplified naming conventions
Response Formatting Improvements:
- Paragraph-based processing: Robust solution ensuring consistent response formatting
- Universal language support: Language-independent greeting and signature detection

v1.3 Released March 8th, 2025

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Language Processing:
Added support for 11 new languages: Finnish, Maltese, Latvian, Lithuanian, Estonian Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian
New Features: AI Assistant name and custom signature.

v1.2 Released March 1st, 2025

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AI Model Support:
- **Added Sonnet 3.7 & Sonnet 3.7 with Reasoning models
- **Improved system prompt for the Sonnet 3.7 reasoning model
- **Minor bug fixes

v1.1 Released February 22nd, 2025

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AI Model Support:
- OpenAI Integration: Added support for new OpenAI models including o1 series
- Model Consistency: Improved response consistency across different AI models
Language Processing:
- Detection System: Enhanced core language detection capabilities
- Pattern Recognition: Added robust pattern-based language detection
- Multilingual Support: Updated system prompts for improved multilingual responses

v1.0 Released December 1st, 2024

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2022/12/01: Initial release.