AI Support Assistant for WHMCS

Core Features

AI Integration

OpenAI GPT-4o, o1, 3.5 series support
Anthropic Claude (Sonnet, Haiku, Opus) support + Sonnet 3.7 with Reasoning
Flexible provider switching
Context-aware processing
Multi-model consistency

Smart Response System

Ticket context analysis
Knowledge base article matching
Product information integration
Similar ticket recognition
Technical value preservation
Contextual suggestions
Pattern-based language handling

Autopilot Mode

Automatic ticket responses with configurable delay
Multiple response scope options (initial only, limited exchanges, unlimited)
Full conversation context awareness
Professional formatting with proper spacing and URL handling

Language Support

Advanced language detection
Enhanced multilingual processing
26 supported languages: English, Dutch, Russian, German, French, Spanish, Italian, Portuguese, Polish, Turkish, Czech, Danish, Swedish, Hungarian, Romanian, Finnish, Maltese, Latvian, Lithuanian, Estonian, Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian
Language-appropriate formatting
Robust pattern recognition

Content Integration

Knowledge base articles
Product information
Historical tickets
Hidden product handling
Technical specifications

Technical Requirements

WHMCS 8.9+
PHP 7.4+
OpenAI or Anthropic API key
Valid license key

Quick Setup

Upload module files
Activate module
Configure API settings
Start using

How to Use

Open support ticket
Click Robot icon
Review suggestion
Edit if needed
Send to customer

Streamline your WHMCS support with AI assistance by ArkHost.

Reviews

5 stars

4 stars

3 stars

2 stars

1 star

Nicholas Han @nicholas7621

December 25, 2024 at 06:16:23 PM

ArkHost’s AI Support Assistant has been a solid tool for automating customer interactions. It handles most support inquiries with ease, although it sometimes struggles with more specific questions. Still, it’s a fantastic product for streamlining support.

3 months ago
Version Number 1.0

Payonom @payonom5243

December 25, 2024 at 06:11:43 PM

A great tool for improving response times and handling basic queries. It’s saved us a lot of time. Would love to see more capabilities for handling complex issues

3 months ago
Version Number 1.0
Edited

MD Mahfuz Reham @mdn7380

December 25, 2024 at 06:02:46 PM

As a user of ArkHost's AI Support Assistant, I am truly impressed by how seamlessly it integrates into my workflow. It provides quick and accurate responses, significantly improving the efficiency of our support operations. The AI is intuitive, and I’ve noticed a considerable reduction in response times for customer inquiries. Highly recommend it for any business looking to streamline their customer support!

3 months ago
Version Number 1.0

Version Compatibility

Compatible with WHMCS v8.12

Full Version Compatibility

Selected versions of WHMCS v8.12
8.12.0
All versions of WHMCS v8.11
Selected versions of WHMCS v8.10
8.10.0
Selected versions of WHMCS v8.9
8.9.0

System Requirements

PHP 8.1
Ioncube 14
php-cURL
php-JSON
php-MBString
php-PDO
php-OpenSSL

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By ArkHost

Changelog

v1.4 Released March 26th, 2025

Latest Version

Autopilot Mode:
- Full automation with customizable settings: Configurable delay for responses, multiple scope options (initial only, limited exchanges, unlimited)
- Intelligent conversation handling: Complete context awareness, professional formatting with proper spacing and URL handling
OpenAI Model Updates:
- New model addition: GPT-4o Mini for fast, economical responses
- Improved organization: Models categorized into Recommended, Reasoning, and Legacy groups
- Enhanced usability: Clear model descriptions and simplified naming conventions
Response Formatting Improvements:
- Paragraph-based processing: Robust solution ensuring consistent response formatting
- Universal language support: Language-independent greeting and signature detection

Previous Versions

v1.3 Released March 8th, 2025

View/hide detailed changelog

Language Processing:
Added support for 11 new languages: Finnish, Maltese, Latvian, Lithuanian, Estonian Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian
New Features: AI Assistant name and custom signature.

v1.2 Released March 1st, 2025

View/hide detailed changelog

AI Model Support:
- **Added Sonnet 3.7 & Sonnet 3.7 with Reasoning models
- **Improved system prompt for the Sonnet 3.7 reasoning model
- **Minor bug fixes

v1.1 Released February 22nd, 2025

View/hide detailed changelog

AI Model Support:
- OpenAI Integration: Added support for new OpenAI models including o1 series
- Model Consistency: Improved response consistency across different AI models
Language Processing:
- Detection System: Enhanced core language detection capabilities
- Pattern Recognition: Added robust pattern-based language detection
- Multilingual Support: Updated system prompts for improved multilingual responses

v1.0 Released December 1st, 2024

View/hide detailed changelog

2022/12/01: Initial release.