Lagom WHMCS Support Hours

Enhance transparency and customer satisfaction by clearly displaying your support team’s availability throughout your WHMCS installation. With Lagom WHMCS Support Hours, you can inform clients when your support departments are online, closed, or operating outside of normal hours - directly within the WHMCS interface.

This extension is fully integrated into the Lagom WHMCS Client Theme, offering a consistent, user-friendly experience across your client area.

Please note: This extension requires an active license for the Lagom WHMCS Client Theme.

Key Features

Real-Time Support Status Display - Show live availability status (open, offline, or closed) for each support department across your website.
Custom Operating Hours Per Department - Set specific working days, timezones, and hours for each department, offering clarity on when customers can expect assistance.
Support Holidays Configuration - Easily define non-working days such as public holidays, maintenance periods, or internal events — each with custom messages and status indicators.
Enhanced Ticket Creation Flow - Display department availability directly in the department dropdown during ticket creation, helping customers make informed decisions.
Visible Support Times on Ticket List Page - Let customers view current availability and opening countdowns for each ticket, improving transparency and setting realistic expectations.
Navigation Bar Status Badge - Display your global support status in the top navigation, giving users quick access to working hours from any page.
Admin-Level Control Panel - Manage all schedules, exceptions, and holidays from a centralized, easy-to-use interface inside the WHMCS admin area.

Reviews

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DigitalFyre Team @digitalfyre

June 27, 2025 at 06:10:40 PM

For any provider with multiple levels of support, departments operating in different time zones, or those that offer different support SLAs like ourselves, this extension allows us to set customers' expectations in terms of when they can expect a response to their ticket.

1 month ago

Version Compatibility

Compatible with WHMCS v8.13

Full Version Compatibility

Selected versions of WHMCS v8.13
8.13.1

System Requirements

Requires Lagom WHMCS Client Theme

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By RS Studio

Changelog

v1.2.0 Released June 9th, 2025

Latest Version

New: Support Status – Added a new menu item type for the "Secondary Menu" of Lagom WHMCS Client Theme that displays current support availability along with a dropdown list of all configured departments – Case #62.
New: The current support status is now visible in the department dropdown on the "Open Ticket" page – Case #67.
New: Refreshed visual design of support hours components – clearer layout and improved styling - Case #65.
Improvement: Show Status – Redesigned all status labels and added tooltips with contextual information for each state – Case #66.
Fix: Other appearance and functional fixes.

Support Hours for Lagom WHMCS Client Theme