Lagom WHMCS Support Hours

Enhance transparency and customer satisfaction by clearly displaying your support team’s availability throughout your WHMCS installation. With Lagom WHMCS Support Hours, you can inform clients when your support departments are online, closed, or operating outside of normal hours - directly within the WHMCS interface.

This extension is fully integrated into the Lagom WHMCS Client Theme, offering a consistent, user-friendly experience across your client area.

Please note: This extension requires an active license for the Lagom WHMCS Client Theme.

Key Features

• Real-Time Support Status Display - Show live availability status (open, offline, or closed) for each support department across your website.
• Custom Operating Hours Per Department - Set specific working days, timezones, and hours for each department, offering clarity on when customers can expect assistance.
• Support Holidays Configuration - Easily define non-working days such as public holidays, maintenance periods, or internal events — each with custom messages and status indicators.
• Enhanced Ticket Creation Flow - Display department availability directly in the department dropdown during ticket creation, helping customers make informed decisions.
• Visible Support Times on Ticket List Page - Let customers view current availability and opening countdowns for each ticket, improving transparency and setting realistic expectations.
• Navigation Bar Status Badge - Display your global support status in the top navigation, giving users quick access to working hours from any page.
• Admin-Level Control Panel - Manage all schedules, exceptions, and holidays from a centralized, easy-to-use interface inside the WHMCS admin area.