Lagom WHMCS Sensitive Data

Securely manage and handle sensitive customer information within WHMCS tickets. Lagom WHMCS Sensitive Data is a powerful WHMCS extension designed to help your support team collect, store, and manage confidential client data with confidence. Whether it is login credentials, system access details, or other private messages, this tool ensures that all sensitive information is submitted securely, encrypted per ticket, and only accessible to authorized staff. With no plain-text exposure and strict access control, you can protect customer privacy while maintaining an efficient support workflow.

Please note: This extension requires an active license for the Lagom WHMCS Client Theme.

Key Features

• Encrypted per ticket using dynamic keys – each record is protected individually using a multi-layer encryption process.
• Zero plain-text storage – data is never visible outside the WHMCS admin area.
• Client-friendly UI – clients can safely submit, view, and remove sensitive data.
• Access control per department – define which support teams can view, edit, or manage sensitive data.
• Activity logs – full transparency on who accessed or changed data and when.
• Multi-language support – guide customers across locales with translated labels and messages.
• Integrated with Lagom Client Theme – seamlessly built into the ticket view and creation flow.

Full Feature Overview

Secure Sensitive Data Submissions by Customers

From login credentials to server access details, now your customers can safely submit sensitive information during ticket creation, giving your team the full context needed to respond quickly and securely.

After submitting the ticket, customers remain in control:

• They can edit or update the submitted information if something changes or needs clarification.
• They can delete data at any time once their issue is resolved — reinforcing trust in how their information is handled.
• This promotes privacy awareness and minimizes unnecessary data retention.

Enhanced Support Team Workflow

Empower your support team to work faster, smarter, and with complete confidence — all while maintaining the highest level of data protection. The Lagom WHMCS Sensitive Data extension integrates directly into the WHMCS admin interface, equipping agents with the tools they need to deliver accurate support without delays or security compromises.

With built-in indicators and centralized access, support agents always know when sensitive data is available — and can act immediately, without needing to leave the ticket view or request additional information from the client.

Here is how it works:

• Visual flags in ticket and client views – Tickets containing sensitive data are clearly marked with a shield icon in both the ticket list and the client list views, helping agents instantly identify relevant entries without opening each ticket.
• In-context data management – While viewing a ticket, agents can instantly see if any sensitive data was submitted. If they have permission, they can view, update, or remove the data directly from the ticket view — no switching between interfaces.
• Customer-wide data visibility – Within the WHMCS client profile, your team can access a complete list of all sensitive data submitted by the customer across all tickets. This gives support staff a clear, comprehensive understanding of the customer’s technical context.

These features eliminate unnecessary back-and-forth communication, reduce handling time, and ensure agents always work with complete, secure information — boosting both resolution speed and customer satisfaction.

Full Administrator Oversight

Ensure maximum control, accountability, and security across your entire support operation. With Lagom WHMCS Sensitive Data, administrators are equipped with a powerful toolkit that simplifies oversight and enforces responsible data handling practices across all departments.

This extension offers more than just configuration — it brings clarity to how sensitive data flows through your WHMCS system and who has access at every step. Whether managing a growing support team or addressing compliance requirements, administrators can confidently define and monitor how sensitive customer information is accessed, updated, or removed.

Here’s how Lagom Sensitive Data empowers your admin team:

• Custom access permissions and department rules - Use the intuitive configuration panel to determine exactly which support departments or specific staff members can view, manage, or remove sensitive data — aligning access levels with your company’s security policies.
• Granular permission control - Assign distinct roles for data viewing, editing, and deletion, ensuring that only authorized team members can perform sensitive actions, reducing the risk of accidental exposure or misuse.
• Centralized data management dashboard - Gain full visibility over all sensitive data entries across your WHMCS installation. Search, filter, and manage data from a single interface without needing to open or navigate through individual tickets.
• Comprehensive audit logging - Every interaction with sensitive data is tracked in detail. From creation to edits and deletions, logs include who performed the action and when — offering full traceability for internal audits, compliance reviews, or incident response.

By placing all of this control in the hands of administrators, Lagom Sensitive Data ensures a secure, auditable environment where privacy is protected and responsibilities are clearly defined.

Built for Data Privacy and Security

Lagom WHMCS Sensitive Data was built with a strong focus on modern security standards. Its encryption system is layered, dynamic, and resilient:

• Per-Ticket Encryption - Each data entry is encrypted with a unique key tied directly to the ticket it was submitted with — ensuring isolation between entries.
• Dynamic Key Generation - Keys are created using separate values from multiple environments (server, database, ticket ID), and are never reused.
• Zero Plaintext Storage - Sensitive content is never stored in readable form. It is only decrypted at the moment of access by authorized WHMCS users with the correct permissions.
• Layered Architecture - Multiple sources of entropy and transformation ensure that gaining access to one system component does not compromise encryption.
• Decryption Restrictions - All decryption happens inside the WHMCS admin area — no external tools, no plain-text exports, and no unauthorized viewing.
• Full Activity Logging - Every action — whether submission, edit, or deletion — is logged with a timestamp and user ID to ensure complete traceability.

Why Choose Lagom Sensitive Data?

• Designed for hosting providers and support-heavy environments
• Provides peace of mind for customers submitting sensitive information
• Enhances team efficiency by giving the right people access to the right data at the right time
• Reduces liability and exposure through encrypted storage and access logs
• Fully GDPR-conscious and built with privacy in mind