Reply Seen by Modulesland gives your support team real-time visibility into whether clients have actually viewed ticket replies.
This powerful module automatically logs the exact time a client views a ticket reply and displays it directly inside the admin area. It also adds a dedicated page to separate read and unread answered tickets, helping agents instantly identify which clients have seen their replies and which ones haven’t.
A live-updating widget on the WHMCS dashboard further streamlines the process, giving your team a fast, at-a-glance summary of all open ticket statuses. By eliminating the guesswork, your support staff can follow up more effectively, prioritize unresolved issues, and avoid redundant replies — saving time, improving efficiency, and strengthening client trust.
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The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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