** Ticket Collision ** by Modulesland solves one of the most common issues in WHMCS-based support systems: multiple agents replying to the same ticket at the same time.
As soon as a support agent begins typing a response, the ticket is automatically locked and visually assigned to that agent. Other staff members immediately see the ticket’s status through a clear, color-coded interface—avoiding reply conflicts and keeping your support workflow clean and organized.
Agents can also claim tickets with a single click, and unlock them manually when necessary. This creates a more coordinated and professional environment for your support team, and a smoother experience for your clients.
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