Easily integrate Featurebase Livechat into your WHMCS installation with this lightweight, user-friendly, and highly configurable addon. Designed for SaaS companies and service providers, this module allows you to bring modern support, feedback, and customer engagement tools directly into your client portal.

Core Features of the Addon

Live Chat Integration

• Enable Livechat: Quickly activate or deactivate the chat widget on your website.
• App ID: Enter your Featurebase App ID to connect the widget.
• Language: Set the widget language (e.g., en, de) to match your audience.
• Theme Mode: Choose between dark or light themes for the chat interface.
• Enable Data Sync: Sync WHMCS client data (first name, email, user ID, signup date) with Featurebase for personalized greetings and seamless authorization.
• Access Control: Restrict module access to specific admin roles: Full Administrator, Sales Operator, Support Operator.

Featurebase Livechat extends beyond basic messaging:

• Personalized AI responses and automated suggestions for faster resolution.
• Team collaboration directly in the chat with internal notes and mentions.
• Context-aware customer insights, showing relevant user data right in the chat.
• Full customization of widget appearance and placement for branding consistency.

About Featurebase

Featurebase is a next-generation support and feedback platform that consolidates multiple customer engagement tools into one system. It enables businesses to streamline feedback collection, support operations, and product communications efficiently.

Key Modules of Featurebase:

Feedback & Product Requests

• Create feedback forums and allow users to request, vote, and comment on features.
• In-app feedback collection via customizable widgets.
• AI-powered duplicate detection to avoid redundant feedback.
• Roadmaps for communicating upcoming features to stakeholders.
• Customer-driven prioritization based on user engagement and revenue impact.

Support

• Unified Inbox for team collaboration and customer context.
• AI agent and automated replies to reduce support load.
• Email support integration with real-time synchronization.
• Multi-team collaboration tools and workflow management.

Help Center

• Branded knowledge base and in-app help widget.
• AI search suggestions for faster self-service resolution.
• Detailed access controls and multi-language support.
• Analytics and SEO optimization for content effectiveness.

Changelog & Updates

• Public and in-app changelog widgets for feature updates.
• AI-assisted changelog drafting.
• Custom domain and full branding support.
• User segmentation, comments, and multi-language support.

Surveys & Analytics

• In-app surveys with multiple question types.
• Conditional multi-step logic for follow-up questions.
• Targeted surveys based on user properties.
• On-brand design with actionable analytics.

Future-Proof Expansion

Currently, the WHMCS addon is branded as Featurebase Livechat. In the future, as additional Featurebase modules (like Feedback, Help Center, Changelog, and Surveys) are integrated, the addon will be rebranded to Featurebase Ultra, providing a complete suite of customer engagement, support, and product feedback tools directly in WHMCS.