Gleap Livechat

The Gleap Live Chat Addon seamlessly integrates with WHMCS, providing a secure and intelligent live chat experience for your customers. It allows for customer support, user tracking, and optional identity verification, with real-time data synchronization between WHMCS and Gleap.

Key Features:

Live Chat Integration
- Easily add the Gleap Live Chat widget to the WHMCS client area.
- Loads asynchronously to avoid slowing down your pages.
- Supports cookie-based session tracking across subdomains.
User Identification & Contact Updates
- Automatically identifies logged-in customers in Gleap.
- Optional Identity Verification to prevent third parties from impersonating users.
- Supports Gleap user hash for secure identification.
- updateContact is always executed to keep user data up-to-date.
Data Synchronization (DataSync)
- Syncs WHMCS customer data with Gleap when the user is logged in and DataSync is enabled.
- If DataSync is disabled or the user is no longer logged into WHMCS, the Gleap session is automatically cleared (clearIdentity) to prevent stale sessions.
Flexible Configuration via WHMCS Addon Modules
- Enable or disable live chat.
- Configure cookies, identity verification, identity secret, and data synchronization directly in WHMCS.

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Version Compatibility

Compatible with WHMCS v8.13

Full Version Compatibility

Selected versions of WHMCS v8.13
8.13.1

System Requirements

Gleap
PHP 5.6+

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By Ricardoneud.com

Changelog

v1.1 Released October 19th, 2025

Latest Version

The Gleap Live Chat Addon now offers an optimized, secure, and intelligent live chat experience fully integrated with WHMCS.

Improvements

Enhanced automatic identification of logged-in customers in Gleap.
Optimized asynchronous loading of the widget to prevent page slowdowns.
Improved cookie-based session tracking across subdomains.
updateContact now consistently keeps user data up-to-date.
Enhanced data synchronization between WHMCS and Gleap for reliability.
Automatic session clearing (clearIdentity) when DataSync is disabled or user logs out to prevent stale sessions.
Seamless configuration of cookies, identity verification, secret keys, and data synchronization in WHMCS/Gleap.

New Additions

Added whmcs.json configuration file, previously missing.

Summary

This update focuses on optimization, reliability, and user data integrity, ensuring a smoother and fully secure live chat experience.

Previous Versions

v1.0 Released September 30th, 2025

View/hide detailed changelog

Changelog v1.0

Initial release: Full Gleap Live Chat integration for WHMCS.
Supports asynchronous widget loading and cookie-based session tracking.
Implementation of identify with optional user hash for Identity Verification.
updateContact always active to maintain up-to-date customer information.
Automatic clearIdentity when DataSync is off or the user is no longer logged into WHMCS.
Full configuration via WHMCS Addon Modules: token, cookies, identity verification, identity secret, and DataSync.