AI Ticket Assistant

Transform your support workflow with intelligent, AI-powered ticket responses. The AI Ticket Assistant leverages Google's advanced Gemini AI to generate professional, contextually relevant replies to customer tickets instantly.

Key Features

• Instant AI Replies - Generate professional responses in seconds with a single click
• Two Reply Modes:
  • Quick Reply: Instant AI-generated response for common inquiries
  • Context Reply: Provide custom instructions and additional context for tailored responses
• Multi-Language Support - Auto-detect and respond in 20+ languages including English, Spanish, French, German, and more
• Fully Customizable:
  • Select from 4 Gemini AI models (2.5 Flash, 2.5 Pro, 2.0 Flash, 2.5 Flash-Lite)
  • Adjust tone (Professional, Friendly, Empathetic, Apologetic, Technical)
  • Configure character limits for instructions and context
  • Set maximum output tokens
• Cost-Effective - Pricing from $0.10 per 1M tokens (as of January 2026)
• Seamless Integration - Icon-based buttons appear directly in ticket view with hover tooltips
• Secure - License validation and encrypted source code

How It Works

1. Enable the addon and configure your Google Gemini API key (free tier available)
2. Open any ticket and see two AI buttons above the reply textarea
3. Click Quick Reply for instant AI-generated responses
4. Click Context Reply to provide specific instructions and additional context
5. Review and send the AI-generated reply

Benefits

• Reduce Response Time - Generate replies in seconds instead of minutes
• Improve Consistency - Maintain professional tone across all responses
• Scale Support - Handle more tickets without increasing staff
• Train New Staff - Use AI suggestions as training examples
• 24/7 Availability - Generate responses even when staff is offline

What's Included

• Full source code (IonCube encoded for security)
• Comprehensive documentation
• Regular updates and new features
• Compatible with WHMCS 8.0+
• Professional license validation system

Requirements

• WHMCS 8.0 or higher
• PHP 7.4 or higher
• Google Gemini API key (free tier available at https://aistudio.google.com/app/apikey)
• IonCube Loader installed on server (most hosts have this pre-installed)

Pricing Information

The addon uses Google Gemini API with transparent pricing:

• gemini-2.5-flash: $0.30 in / $2.50 out per 1M tokens (Recommended)
• gemini-2.0-flash: $0.10 in / $0.40 out per 1M tokens (Most cost-effective)
• gemini-2.5-pro: $1.25 in / $10.00 out per 1M tokens (Most capable)

Average cost per ticket response: ~$0.001 - $0.01 depending on length and model.

Support

Full documentation included. Email support available for license holders.