Ticket Priority for WHMCS

Ticket Priority is a WHMCS module designed to help hosting providers and service businesses offer paid priority support in a controlled and automated way.
The module allows clients to purchase a Priority Ticket and, after successful payment, automatically redirects them to open a support ticket. Priority tickets are clearly identified in the admin area so your team can handle them with precedence.

Key Features

• Sell priority support tickets as a paid product
• Automatic redirect to "Open Ticket" after successful payment
• Clear identification of priority tickets in the WHMCS admin area
• Fully integrated with the standard WHMCS ticket system
• No disruption to existing support workflows

How It Works

After installation, administrators create and configure a dedicated product for Priority Tickets inside WHMCS.
When a client purchases the Priority Ticket product and completes payment, the module automatically redirects the client to the ticket creation page.
The ticket is then clearly identifiable in the admin area, allowing your team to immediately recognize and prioritize it within the existing support workflow.

Use Cases

• Urgent technical support requests
• Paid fast-lane support
• Premium support add-on for selected clients
• Priority handling during high ticket volume periods

Requirements

WHMCS 8.x or later running on PHP 8.x, with at least one active and properly configured payment gateway.

Installation

• Upload the module files to the WHMCS modules directory
• Activate the module from the WHMCS admin area
• Create and configure the Priority Ticket product
• Complete a test purchase to verify the redirect and ticket identification workflow