Support Reply Assistant - AI

Support Reply Assistant - AI is a free WHMCS addon that helps support staff write clearer, friendlier, and easier-to-understand ticket replies.

It adds a compact AI writing assistant directly inside the WHMCS admin ticket reply editor. Staff can polish a draft, simplify technical wording, draft a reply from ticket context, or ask the customer for missing information. The generated text is inserted into the editor for review, so your team always stays in control.

This module is designed for hosting providers, agencies, MSPs, and support teams who work with customers who may not be technical. It helps turn rough notes or technical explanations into customer-friendly replies without sending anything automatically.

What It Does

Support Reply Assistant - AI can help staff:

• Polish an existing ticket reply
• Simplify technical language for non-technical customers
• Draft a reply using the ticket context
• Ask the customer for missing information
• Adjust tone before generating a reply
• Restore the previous draft with Undo AI

Available tone options include:

• Standard
• Warmer
• Apologetic
• Firm
• Shorter
• More detailed
• Say no politely

Manual and Staff-Controlled

This addon does not send replies automatically.

It does not change ticket status, close tickets, open tickets, assign tickets, or perform background actions. AI is only used when an admin manually clicks the Run AI button.

The generated response is placed into the WHMCS reply editor so your staff can review, edit, and send it manually.

Key Features

• AI tools inside the WHMCS admin ticket reply editor
• Compact action and tone dropdowns
• Manual Run AI button
• Undo AI button
• OpenAI API key stored in WHMCS addon settings
• Model selector with support for multiple OpenAI-compatible models
• Custom model ID option
• Configurable ticket context mode
• Optional secret redaction setting
• Configurable maximum ticket messages
• No WHMCS template edits required for stock admin themes
• Designed for WHMCS 8.13.x and PHP 8.1+

Privacy and API Usage

Ticket content and staff drafts are sent to the configured AI provider only when an admin manually clicks Run AI.

This module requires your own OpenAI API key. OpenAI API usage may incur charges from OpenAI. The module itself is free.

Requirements

• WHMCS 8.13.x
• PHP 8.1+
• PHP cURL extension
• OpenAI API key
• Server outbound HTTPS access to https://api.openai.com

Ideal For

• Web hosting companies
• Domain registrars
• MSPs
• Agencies
• SaaS support teams
• Any WHMCS business that wants faster, clearer, more customer-friendly ticket replies