MacawHost AI Ticket Assistant

AI Ticket Assistant helps hosting support teams reply faster and more consistently without changing their normal WHMCS workflow.

The assistant appears inside the WHMCS admin ticket page and uses the current ticket conversation to help staff prepare better responses. It can write a reply from scratch, improve an existing draft, make a response shorter or more detailed, answer questions about the ticket, and optionally research current information online.

AI Ticket Assistant can help with everyday hosting conversations involving domains, DNS, SSL, email, websites, control panels, migrations, servers, billing explanations, service questions, company policies, and general troubleshooting.

Add your own Brand & Voice, Policies, and Services so the assistant can prepare replies using information specific to your business, rather than relying solely on generic AI responses.

Features

• Draft replies from the current ticket conversation
• Improve an existing reply while keeping its meaning
• Shorten long or repetitive responses
• Add more detail when a customer needs a clearer explanation
• Work with selected text instead of rewriting the whole reply
• Ask questions about the current ticket before deciding how to respond
• Optional web research with source links shown to staff
• Brand & Voice profile for your preferred tone, style, and support approach
• Policies so the assistant can take your company rules into account
• Services so replies can better reflect the products and services you actually offer
• Operator and department analytics to see how the assistant is being used
• GPT-5.6 Luna, Terra, and Sol model choices
• Luna selected by default for lower OpenAI API cost
• Human approval before sending every customer-facing reply
• Vendor-neutral interface suitable for any hosting company

Choose the OpenAI Model That Fits Your Needs

• GPT-5.6 Luna — economical default for everyday support
• GPT-5.6 Terra — balanced option for more demanding tickets
• GPT-5.6 Sol — highest capability for difficult or complex requests

Your OpenAI Account, Your Control

The addon uses your OpenAI API key. No MacawHost subscription, license server, or AI relay is required.

The addon itself is free. Any OpenAI API usage is billed directly through your own OpenAI account.

Requirements

• WHMCS 8.13 LTS or WHMCS 9.0
• PHP 8.2 or PHP 8.3
• OpenAI API key
• PHP cURL and mbstring

Developer

Developed and maintained by MacawHost.

The addon interface is vendor-neutral and does not include MacawHost branding in your support workflow.