Launch a comprehensive WHMCS knowledgebase without writing hundreds of articles from scratch.
Intro Price $59.95/onetime - (Regular $79.95) 1 Year Free Updates - Renewal Price $29.95/year for continued updates
KB Crates is a self-hosted WHMCS addon containing 396 ready-to-use, customer-facing knowledgebase articles organized into eight practical content packs.
Select the packs that match your services, install them through Guided Setup, and manage the resulting articles using the native WHMCS knowledgebase. Every article can be reviewed, edited, reorganized, or customized to match your company and services.
WP Toolkit — 31 articles
Covers common WordPress management tasks, including installations, updates, staging, cloning, security, and routine maintenance.
Email — 32 articles
Helps customers create and manage email accounts, configure email applications, use forwarding and autoresponders, manage spam, and troubleshoot common email issues.
Domains & DNS — 53 articles
Explains domain management, nameservers, DNS records, propagation, redirects, subdomains, DNSSEC, and other frequently encountered domain topics.
cPanel & Hosting — 71 articles
Covers essential hosting tasks involving files, databases, FTP, domains, resource usage, account settings, and commonly used cPanel features.
cPanel AI & Site Creation — 32 articles
Introduces supported AI-assisted and site-building features, including AI Assistant, Sitejet AI, WordPress tools, Node.js deployment, and related technologies. Availability-dependent features are clearly identified.
SSL & Security — 67 articles
Covers SSL certificates, AutoSSL, HTTPS, account protection, security settings, malware awareness, access control, and safer website management practices.
Backups & Restore — 55 articles
Guides customers through creating, downloading, managing, and restoring backups while explaining important recovery considerations.
Troubleshooting — 55 articles
Provides symptom-based guidance for HTTP errors, redirects, missing assets, permissions, PHP limits, cron jobs, disk quotas, databases, WordPress, DNS, SSL, email delivery, and FTP connections.
KB Crates installs its content as native WHMCS knowledgebase records. Once installed, articles can be managed through the familiar WHMCS administration interface.
Customize the wording, add company-specific instructions, reorganize categories, or publish only the content relevant to your services. You remain in control of what your customers see.
Editing bundled content should not mean losing your work during a future update.
KB Crates detects locally modified articles and prevents Safe Sync from silently overwriting those customizations. When bundled content and a locally edited article differ, the conflict can be reviewed before deciding how it should be handled.
Available actions include:
Pre-change snapshots provide an additional safeguard before eligible content is updated.
KB Crates provides tools that allow administrators to:
Deactivating KB Crates does not automatically remove the knowledgebase content it created. Destructive cleanup is isolated behind a separate confirmation process to help prevent accidental data removal.
All bundled articles are included with the addon release and managed locally within your WHMCS installation.
KB Crates does not depend on a remote content repository or background content-download service. Pack content is loaded only when required, and the addon does not require a background synchronization cron.
Knowledgebase content should be reviewed before publication and customized where necessary to reflect your hosting environment, available services, company policies, and customer workflows.
Some cPanel, WordPress, security, AI, and site-creation features may depend on server configuration, installed software, licensing, or provider availability.
Spend less time building documentation from the ground up and give your customers a stronger self-service knowledgebase with KB Crates.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Version - 1.0.0 - Initial Release
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PreMadeKB - Readymade Knowlegebase Articles for WHMCS - With Images and 431+ Articles on cPanel, Plesk, DA, Softaculous, etc.
Blake Pounds @blake1207
We beta tested KB Crates over at WreckHost.com and it is fantastic. You don’t have to touch any database manually, import sql files, or touch a line of code.
You upload the add on, activate it, and follow the guided setup. Complete knowledge base setup in under a minute.