Client Forum Pro adds a complete support forum to your WHMCS client area. Clients sign in with the account they already have, so there is no separate registration, no extra passwords, and no third-party forum software to keep in sync.

Boards can be open to every client or restricted to clients who own specific products, so your VPS customers get their own space and your reseller customers get theirs.

Core Features

• Categories, boards, threads and replies
• Single sign-on using the client's existing WHMCS login
• Product-gated boards based on active services
• Markdown editor with live preview
• Points, karma and best-answer marking
• Leaderboard and full-text search
• Promote any support ticket into a public forum thread
• Slack and Discord notifications for new threads
• English and Spanish language files

Pro Features

• Post reactions - six reaction types on any post, so clients can say "this helped" without adding another reply
• Member profiles - click any name to see points, rank, best answers and recent activity. Activity in restricted boards is only shown to clients who can access those boards
• @mentions - tag someone who has posted in a thread and they receive an email notification
• File and image attachments - up to 3 files per post, served only to clients with access to that board
• Canned responses - staff insert saved replies in one click, with the thread starter's first name filled in automatically
• Merge and split threads - combine duplicate threads or move a side conversation into its own thread. Old links to a merged thread redirect automatically
• Bulk moderation - pin, lock, unlock or delete many threads at once
• Engagement dashboard - most active members, unanswered threads and average first-response time
• Promote to Ticket - move a thread that needs private details into a support ticket for the thread starter. Pick the department and priority, then lock the thread or leave it open. The ticket includes the opening post and a link back, and the thread is tagged "Moved to Ticket #..."
• Post the answer back - once the ticket is solved, share the fix in the thread as a staff reply, pre-filled from the ticket and optionally marked as the best answer, so other clients find it too
• Delete individual replies - staff can remove a single reply; points, best answers, attachments and reply counts are adjusted automatically

How It Integrates With WHMCS

Client Forum Pro is a standard WHMCS addon module. Once activated, the forum appears in the client area at index.php?m=clientforum, using your active client area theme. All management happens under Addons > Client Forum in the admin area, and staff posts made while logged in as an admin are automatically marked with a Staff badge.

Security

• CSRF protection on every form
• All post content escaped on output
• Per-client rate limiting
• Uploaded files stored in a protected directory and never served directly
• Deactivating the module never deletes forum content

FAQ

Do clients need to create a separate account? No. The forum uses each client's existing WHMCS login.

Can I restrict a board to certain customers? Yes. Any board can be limited to clients with an active or suspended service for the products you choose.

Does it work with my theme? The forum inherits your client area theme and adapts to both light and dark themes.

What happens when I upgrade? Upload the new files over your existing install. WHMCS runs any database changes automatically and your forum content is preserved.

Is there a free version? Yes. Client Forum (free) includes the core features listed above and can be upgraded to Pro at any time without losing content.

What is included with my purchase? A one-time license with 12 months of updates and direct developer support.