AI Support Assistant

AI Support Assistant answers your support tickets and chats with your clients – using your real WHMCS data, your knowledge base and your own rules.

Built and used every day by a working hosting company.

Ticket Autopilot

AI replies to new tickets and client replies – Draft mode (staff approve) or Auto mode (sent automatically after a delay you choose)
Per-department rules: on/off, mode, delay and extra instructions for the AI
Stops automatically when a staff member replies, and waits for your team for as long as you set
When the AI is not sure, it hands the ticket to your team with an internal note – it never guesses
Reads your public knowledge base articles in real time – private articles are never sent
Learns from resolved tickets (anonymized)

Client-Area Chat

Floating chat for logged-in clients: services, domains and unpaid invoices – answered instantly
Secure self-service actions with email verification codes: EPP code, change nameservers, show or reset a service password (each one is off until you enable it)
Respects WHMCS sub-user permissions
Unified contact button: AI chat, WhatsApp, your live chat (Tawk.to, Crisp, Tidio, LiveChat, Zendesk) or a new ticket – with business hours and holidays
Message times and "replied in X seconds"

Staff Tools on the Ticket Page

Summarize ticket
Improve wording, fix spelling, shorten or expand, formal or friendly tone
Translate replies into 11 languages
One-click In progress / Completed / Declined replies
Turn a solved ticket into a draft knowledge base article

Admin & Privacy

Activity log, statistics and chat history grouped by client
Passwords are never sent to the AI – you choose exactly which client data the AI may see
Automatic chat-history cleanup (tickets are never deleted)
11 languages included (English, Hebrew, Arabic, German, French, Spanish, Portuguese, Italian, Dutch, Russian, Turkish) with full RTL support

AI Providers

Anthropic Claude, OpenAI or any OpenAI-compatible API – with your own key
Or the DNS Cloud AI service – no API key and no AI account needed

Plans

License (BYOK) – from ~$9 / month or ~$87 / year. Use your own API key, no reply limits.
Starter – from ~$16 / month or ~$159 / year. DNS Cloud AI service, 300 AI replies / month.
Pro – from ~$35 / month or ~$353 / year. DNS Cloud AI service, 1,000 AI replies / month.
Business – from ~$81 / month or ~$806 / year. DNS Cloud AI service, 2,500 AI replies / month.

USD prices are approximate and follow the daily exchange rate – the exact price is shown at checkout. Prices exclude VAT where applicable. One license per WHMCS installation.

Requirements

WHMCS 8.0 – 9.1
PHP 7.4 / 8.1 – 8.5
ionCube Loader
WHMCS cron every 5 minutes

Support

Installation guide included. Support by ticket in English and Hebrew.

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Version Compatibility

Compatible with WHMCS v9.1

Full Version Compatibility

Selected versions of WHMCS v9.1
9.1.0
All versions of WHMCS v9.0
All versions of WHMCS v8.13
All versions of WHMCS v8.12
All versions of WHMCS v8.11
Selected versions of WHMCS v8.10
8.10.0
Selected versions of WHMCS v8.9
8.9.0
Selected versions of WHMCS v8.8
8.8.0
All versions of WHMCS v8.7
All versions of WHMCS v8.6
All versions of WHMCS v8.5
All versions of WHMCS v8.4
All versions of WHMCS v8.3
All versions of WHMCS v8.2
All versions of WHMCS v8.1
All versions of WHMCS v8.0

System Requirements

PHP 7.4 or 8.1 – 8.5 with cURL
WHMCS cron running every 5 minutes
Outgoing HTTPS connections (license check and AI provider)
ionCube Loader (current version for your PHP)

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By DNS Cloud Ltd

Changelog

v3.2.7 Released October 22nd, 2026

Latest Version

AI ticket replies (Draft / Auto mode) with per-department rules
Client-area AI chat with secure self-service actions (email verification codes)
Staff AI tools on the ticket page: summarize, rewrite, translate (11 languages)
Chat history grouped by client, automatic chat cleanup (tickets are never deleted)
Message times and "replied in X seconds" in the chat
Full RTL support, PHP 7.4 – 8.5