When a server goes down, dozens of customers open the same ticket. Answering them one by one takes an hour and the replies end up inconsistent.

Staux Mass Reply lets you filter your tickets by department, status and date, select the ones that matter, write a single reply and send it to all of them in one go. You can also set the status the tickets should have afterwards (Open, On Hold, In Progress or Closed).

What you get

• Filter tickets by department, status and date, then select the ones you want
• Reusable reply templates, with permission control on who can delete them
• Merge fields, so each customer gets their own name and ticket ID
• Temporary attachments with MIME type validation
• Sending in batches: if one ticket fails, the others still go out, and you can retry only the failed ones
• Cooldown per administrator, to avoid accidental double sends
• Audit log of every mass reply
• Access limited to the admin groups you choose
• Admin interface in English and Brazilian Portuguese
• Bilingual manual (English and Portuguese) included

License

Perpetual, tied to your WHMCS domain, for use on the installation of whoever bought it. The purchase includes 12 months of updates and support. Renewal is optional (US$ 29 per year): without it the module keeps working, you just stop getting new versions and support.

Support by e-mail and by ticket, from the team that wrote the module. 12-month warranty from the purchase date.