Client Ticket Escalation

Client Ticket Escalation

Developed By Qovic Online Solutions LLP

Compatible with WHMCS v7.4

Our Client Ticket Escalation module enables clients to escalate any ticket/tickets directly to a department assigned to you if they are not happy with the current level of support provided by your staff, this is useful for big companies/ organizations where reviewing quality of every ticket by the support lead/manager isn't possible for such cases this module is a beneficial tool to make sure you're always prioritizing your client's satisfaction.

Features

  • Set Escalation Department
  • Set Escalation Status
  • (Optional) Email notification on escalation request
  • (Optional) Ask client for reason for escalation

Requirements

  • Supports PHP 5.6 and above
  • Supports WHMCS V7 (tested)

 

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Version Compatibility


Compatible with WHMCS v7.4

Full Version Compatibility


  • All versions of WHMCS v7.4

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Qovic Online Solutions LLP

Changelog

v1.0 Released February 20th, 2018

Latest Version


Features

Set Escalation Department Set Escalation Status (Optional) Email notification on escalation request (Optional) Ask client for reason for escalation

Requirements

Supports PHP 5.6 and above Supports WHMCS V7 (tested)

 

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