WSC Pro

WSC Pro

Developed By Dev GB

Compatible with WHMCS v8.1

WSC Pro

Collect & Protect customer information with WHMCS Secure Credentials (WSC). WSC is an add-on module that will provide a secure area for your customers to share sensitive information like service passwords or application details with your support team. Most WHMCS users use no encryption or a simple text box for users to enter details about their services, this is insecure and looks unprofessional. It does not promote your business as caring about your customer's data. With WSC Pro, users can share any type of information in a secure form, the information is then encrypted using a unique encryption key chosen by you. Information left by customers is then automatically decrypted and displayed directly on the WHMCS ticket using the unique "Credentials" tab. The end-user can choose to remove the details or, once the ticket has been marked as completed and closed WSC will remove the details from your database automatically.

What's new in WSC Pro 1.7.2?

  • WSC Pro now supports Lara theme out of the box
  • WSC Pro now supports the WHMCS Project Addon out of the box
  • You can now specify how high and wide a text area is
  • WSC Pro is now compatible with the new Twenty-One Theme

Multiple Language Support

WSC Pro can be used in any language by editing the included lang file. Change the text seen frontend to your local language or update the text displayed on a button.

Automatically Collect Credentials

WSC Pro can help ensure that your support team has all the correct information to deal with your customer's support issue right out of the gate. By enabling the automatically collect credentials option after ticket submission your customer is taken directly to the credentials form. You can restrict who sees the credentials form by department. If you have a sales department you can exclude tickets submitted to this department from being taken to the credentials form.

Supply Credentials Reminder

Should your customer not complete the credentials form after ticket submission, WSC Pro can post an update to the WHMCS ticket with a custom message reminding your customer to leave credentials for your support team. This reminder can be based on the department the ticket was posted to, the ticket status, and you can even choose what WHMCS administrator is used to post the message.

Unique Credentials Tab

WSC decrypts any information left by your customer when one of your support team members click the unique "Credentials" tab which is installed on the WHMCS ticket. This allows you to switch between the "Add Reply" and "Credentials" tabs with ease.

Urgent Ticket

If enabled in the WSC Pro configuration, WSC deploys an "Urgent" button to the support ticket sidebar. Should your customer need immediate or emergency assistance they can flag the WHMCS ticket as urgent which notifies all WHMCS administrators your customer needs assistance.

Escalate Ticket

If your customer is unhappy with the service they have received usually they will cancel. WSC can help to prevent this by deploying an "Escalate" button to the WHMCS support sidebar so your customer can choose to escalate their ticket to a manager allowing you to resolve problems before the customer cancels their service.

Ticket Updater

With the ticket updater feature, WSC can automatically update tickets with a custom message based on department and ticket status. Some of the uses of this feature could be;

  • After 12 hours post an update to the ticket and then close it.
  • 1 hour after a customer submits credentials post an update to the ticket then set the ticket status to In Progress.
  • Remind the customer your awaiting their response 8 hours after the support team last responded.
  • Post an update to tickets submitted to the "Support Department" saying that there is a large volume of requests being received and a delay might be seen in the team responding.

Custom Credentials Form

You can choose what information you collect from your customers by editing the credentials form. The credentials form allows for text boxes, text areas, and password field types. You can hide unused sections and update the name of the fields to anything required.

Administrator Notifications

WSC will email WHMCS administrators when certain events happen. When your customer completes the credentials form WSC can set that ticket status to a custom value but WSC will also email all administrators notifying your support team information has been attached to that ticket.

Unique Design

No two installs of WSC are the same. To increase security you choose your own encryption key which is used to encrypt and decrypt your customer's information.

Additional WSC Pro Features

  • Clients can update the credentials given at any time
  • Clients can withdraw access by deleting the credentials given
  • Support team members can import credentials and attach them to tickets
  • Search for credentials using the ticket number
  • Include the default WHMCS Sidebars on credentials form
  • Supports Font Awesome 5
  • No need to edit any template files. WSC will make all modifications for you. Just upload the module and go!
  • Professional design
  • Supports PHP 7.2, 7.3 and 7.4

Demo

  • Frontend / user demo - https://www.wsc.pw/video/wsc-pro-front.mp4
  • Backend / admin demo - https://www.wsc.pw/video/WSC-Pro-Admin-demo.mp4

Try the free version of WSC with limited functionality by visiting https://marketplace.whmcs.com/product/4689

 

Reviews

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SAGIR AHMMED @sagir5043

April 9, 2021 at 02:16:18 PM

Really is an Awsome module for the client. thanks to developers who think about our business make better every day. Keeping pace with the times is one of the most challenging things you can do to make it easier. Your module will help me gain the trust of my customers. If you are looking for this type of module, please stop searching and take this software automation. Price is reasonable anyone can effort it. Highly recommended.

  • 1 week ago

Adam @adam8037

January 31, 2021 at 11:22:47 PM

This what I need very nice

  • 2 months ago
  • Version Number V1.7

Tom K. @tom6791

August 25, 2020 at 07:30:54 PM

No comment provided.

  • 7 months ago
  • Version Number V1.5
  • Edited

Gabriel C @andy8035

April 24, 2020 at 01:22:05 PM

Nice Very Addons for WHMCS

  • 11 months ago
  • Version Number V1.5

Taylor Wright @taylor9027

March 7, 2020 at 01:53:07 AM

I was using the free version and I received a 50% off discount code for the pro version. Pro is much better and has far more features. The free version is very restrictive but does the job for hosts who i think the module was originally build for. With pro you can change the form fields to collect any type of details from your users. Neat but expensive at full price.

  • 1 year ago
  • Version Number V1.5

Richard Host @ricardo4016

February 12, 2020 at 01:08:16 PM

The free version is very good, the pro version "paid version" promises much more, the developer is very attentive and presents a lot of help, I recommend you purchase the paid version!

  • 1 year ago
  • Version Number V1.5

Simon Richardson @simon6681

February 2, 2020 at 01:28:57 PM

Bought FREE and then upgraded to Pro for the extra features. Had a couple of problems but was sorted by Dale. Working really well and well executed in the backend when reading tickets. Highly recommended.

  • 1 year ago
  • Version Number V1.5

Michael Foland @michael5932

September 15, 2019 at 07:40:11 PM

WSC PRO is FAR better than WSC Free! I love the fact that you can customize the names of the form fields, and the ability in general to customize WSC. Kevin does AMAZING support and is able to quickly assist with questions you have. I HIGHLY recommend purchasing PRO.

  • 1 year ago
  • Version Number v1.0

Version Compatibility


Compatible with WHMCS v8.1

Full Version Compatibility


  • All versions of WHMCS v8.1
  • Selected versions of WHMCS v8.0
        8.0.0 - 8.0.4

System Requirements


  • IonCube Loaders v10
  • PHP 7.2, PHP 7.3, PHP 7.4
  • WHMCS v8.x.x

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Dev GB

Changelog

v1.7.2 Released February 14th, 2021

Latest Version


WSC Pro now supports Lara theme out of the box WSC Pro now supports the WHMCS Project Addon out of the box You can now specify how high and wide a text area is WSC Pro is now compatible with the new Twenty-One Theme

 

Previous Versions


v1.7 Released December 27th, 2020

View/hide detailed changelog

  • WSC Pro now supports multiple languages
  • Change any of the text seen by customers frontend
  • Option to choose when the credentials form is displayed at ticket submission based on department
  • WSC Pro now displays a success message when a customer leaves credentials
  • New ticket update feature allows messages to be posted to tickets automatically after x hours based on department and ticket status
  • Urgent & Escalate feature can only be used once per ticket

 

v1.6 Released October 19th, 2020

View/hide detailed changelog

*WSC will now email administrators when credentials are left by a customer *Customers can flag a ticket as urgent notifying all administrators *Customers can now escalate a ticket to a manager for review *After credentilas are left by a customer you can now set the ticket status to a custom status *WSC will now remind the customer to leave credentilas for the support team should they not supply them when the ticket is opened *WSC can now update the ticket after x hours reminding the customer to reply to your support team *No need to edit any template files. WSC will make all modifications for you. Just upload the module and go! *New sidebar options and buttons *Supports PHP 7.2, 7.3 and 7.4

 

v1.5 Released November 19th, 2019

View/hide detailed changelog

*Addition of banners frontend *Support for PHP 7.3 *Backend Compatability fixes

 

v1.0 Released July 12th, 2019

View/hide detailed changelog

  • WHMCS Secure Credentials split to WSC Free and WSC Pro 1.0

 

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