WHMCS Ticket Timer

WHMCS Ticket Timer

Developed By BusyRack Inc.

Compatible with WHMCS v7.9

WHMCS Ticket Timer is similar to Ubersmith's Timer. It allows you to schedule a specific ticket to perform some advanced actions such as: changing ticket status, changing ticket urgency (priority), changing department, flagging ticket to an admin, etc…It will even send you a notification when the Timer goes off. You can also schedule to send a reply to client at a time in the future.


  • Subscription: $1.66 USD per month
  • Onetime: $79.95 USD


  • Add multiple Timers for every ticket.
  • Run as CronJob every 5 minutes.
  • Email notifications sent to Admin users when tickets go off.
  • AJAX interface allows you to add/remove Timers without re-loading the ticket.


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Version Compatibility

Compatible with WHMCS v7.9

Full Version Compatibility

  • All versions of WHMCS v7.9
  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0
  • All versions of WHMCS v5.3

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By BusyRack Inc.


v5.19 Released December 14th, 2019

Latest Version

  • Update timezone labels
  • Support "After" option
  • Add counter to Timer tab
  • Upgrade PHPMailer version
  • Support markdown format


Previous Versions

v3.0 Released February 24th, 2016

View/hide detailed changelog

Version: 1.0 - Last Updated: 10/01/2013

  • First public release
  • Add multiple Timers for every tickets.
  • Run as CronJob every 5 minutes.
  • Email notifications send to Admin users when tickets go off.
  • AJAX interface allows you to add/remove Timers without re-loading the ticket.

Version: 1.2 - Last Updated: 02/03/2013

  • Support Date Time format as in WHMCS settings (Localisation).
  • Stability

Version: 1.4 - Last Updated: 28/03/2013

  • Update to support WHMCS 5.2

Version: 1.5 - Last Updated: 18/04/2013

  • Auto detect and use timezone from PHP.

Version: 1.7 - Last Updated: 03/05/2013

  • Add signature in reponse message.
  • Fix timezone in cronjob.
  • Auto select current system timezone.

Version: 1.9 - Last Updated: 22/06/2013

  • List all active Timers in admin page.
  • Fix non-unicode characters.

Version: 1.9.1 - Last Updated: 22/02/2014

  • Allow selecting all admins instead of only ones in the same department
  • Fix viewticket.tpl to be compatible with new WHMCS

Version: 1.9.4 - Last Updated: 15/04/2014

  • Fix sending email with SMTP

Version: 2.0 - Last Updated: 26/06/2014

  • Update timezone names.
  • Fix an error running on Windows Servers.
  • NEW: support personal Ticket Timer Template per staff.

Version: 2.4 - Last Updated: 03/05/2015

  • Add option to send reply only if ticket has no update.

Version: 2.7 - Last Updated: 31/07/2015

  • Add sidebar menu
  • Support WHMCS v6
  • Bug fixes

Version: 3.0 - Last Updated: 24/02/2016

  • Sort admins by firstname
  • Change/add remove-on-update option
  • Add log entry when adding/removing timer


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