Secure Ticket Credentials

Secure Ticket Credentials

Developed By WHMPress

Compatible with WHMCS v9.0
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Secure Ticket Credentials Module by WHMPress

WHMPRESS Secure Ticket Credentials Module enhances the security and efficiency of WHMCS support tickets by allowing clients to submit sensitive login credentials, passwords, cPanel logins, FTP credentials, database usernames, and SSH keys in a fully encrypted, confidential, and secure space. Built for web hosts, managed service providers, and IT support teams who handle client access details, the module ensures that sensitive data is only visible to authorized administrators, streamlining communication while maintaining strict data protection standards, privacy compliance, and GDPR requirements.

The Secure Ticket Credentials Module is ideal for web hosting providers, cloud service companies, and service-based businesses that need a secure, compliant, and user-friendly way to handle client credentials, share access securely, and protect confidential information within WHMCS. It reduces administrative friction, eliminates risky email sharing, and ensures sensitive data is protected at every step.

  1. Secure Credential Submission:

    • Clients can safely submit login credentials, passwords, and access details directly within their support tickets, reducing the need for risky email exchanges, external tools, or unsecured messaging apps.
  2. Encrypted Input Interface:

    • Credential fields are clearly marked and user-friendly, allowing quick, secure password entry, encrypted storage, and role-based access without any confusion.
  3. Smooth User Experience:

    • The process of submitting sensitive data is simple and built into the existing WHMCS ticket workflow, eliminating extra steps and ensuring peace of mind, compliance, and data security.

Admin Area Features

  1. Authorized Access Only:

    • Submitted credentials are AES-encrypted and can only be decrypted by authorized WHMCS administrators, support staff with permissions, or specific admin roles, ensuring complete data confidentiality and access control.
  2. Automatic Credential Removal:

    • The module includes an option to automatically delete submitted credentials, auto-purge passwords, and remove sensitive data when a support ticket is closed, enhancing data protection and reducing long-term risk.
  3. Centralized Credential Management:

    • All submitted information is stored securely within the WHMCS ticket confidential area, encrypted database, and secure vault, where it can be reviewed and managed easily without exposing sensitive content.
  4. Compliance Support:

    • The module supports industry-standard security practices, including GDPR compliance, PCI DSS readiness, ISO 27001 standards, and data privacy laws, making it a trustworthy solution for handling private client data, PII, and confidential access details.

Why Choose WHMPRESS?

With the Secure Ticket Credentials Module, WHMPRESS gives you the most secure, encrypted, and compliant way to handle client passwords, login credentials, and sensitive access details inside WHMCS. Unlike sharing credentials via email, Slack, or unsecured tickets, our module ensures end-to-end encryption, admin-only access, and automatic data removal. Whether you need GDPR compliance, PCI DSS support, or just peace of mind, WHMPRESS delivers the best secure credential module for WHMCS.

General Compatibility

  • WHMCS Versions: Fully compatible with versions 9.0.3 to 8.7

  • PHP Versions: Supports PHP 8.4, 8.3, 8.2, and 8.1

  • Themes Supported: Works with WHMCS themes such as Six, Twenty-One, and Lagom WHMCS Client Theme

  • System Requirement: Requires ionCube Loader v13 or later

Module Price

One Time Price:19$.

OPEN-SOURCE VERSION:199$ One time Price.

 

Reviews

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Denilson  avatar

Denilson @denilson4577

January 28, 2025 at 11:11:08 AM

The module is designed with security in mind, allowing clients to provide their credentials in an efficient and secure manner. I am very pleased with how well this module performs!

  • 1 year ago
  • Version Number 1.0
Shane  avatar

Shane @shane3805

January 6, 2025 at 10:44:53 AM

This module is extremely helpful for my clients, allowing them to securely submit their information and sensitive data to us.

  • 1 year ago
  • Version Number 1.1

Version Compatibility


Compatible with WHMCS v9.0

Full Version Compatibility


  • All versions of WHMCS v9.0
  • All versions of WHMCS v8.13
  • Selected versions of WHMCS v8.12
        8.12.0
  • Selected versions of WHMCS v8.11
        8.11.0 - 8.11.2
  • Selected versions of WHMCS v8.10
        8.10.0
  • Selected versions of WHMCS v8.9
        8.9.0
  • Selected versions of WHMCS v8.8
        8.8.0
  • All versions of WHMCS v8.7

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By WHMPress

Changelog

v1.3.0 Released April 16th, 2026

Latest Version


If the Password Manager module is active, client ticket credentials saved from the client area are automatically synced into a dedicated "Clients" folder, allowing admins to easily view and manage them.

 

Previous Versions


v1.2.0 Released November 13th, 2025

View/hide detailed changelog

  • Sidebar auto-collapses when the module is accessed from the WHMCS admin area.
  • Add a feature to refresh the database on module deactivation.

 

v1.1.0 Released June 25th, 2025

View/hide detailed changelog

  • Sidebar auto-collapses when the module is accessed from the WHMCS admin area.
  • Admin can enable a textarea field on the view ticket page for client input.
  • Admin can control which staff members have permission to view credentials on the admin side.
  • Admin can customize the credentials title and description displayed on the client area’s view ticket page.

 

v1.0 Released December 28th, 2024

View/hide detailed changelog

**Version 1.0.0 - Initial Release **

Date: December 28, 2024

  • Added: Introduced the ability for users to securely enter their credentials directly within a support ticket, with an option to select the appropriate department for each submission.
  • Updated: Implemented enhanced encryption to ensure all client data is securely protected upon entry into the system.
  • Optimized: Developed an automatic decryption mechanism for administrators, ensuring authorized access to credentials while maintaining high-level security.
  • Security: Established robust data protection standards by integrating the latest encryption guidelines for storing and accessing user credentials, ensuring confidentiality and preventing unauthorized access.

 

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