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  6. Reissuing a Certificate

Reissuing a Certificate

You may need to have your SSL certificate reissued for various reasons. For example:

  • A change to your Certificate Signing Request (CSR).
  • The loss of a private key.
  • Reissuing a certificate does not allow you to change the domain.
  • To reissue a certificate, the approver must approve reissuance using the approval email. You cannot reissue a certificate using DNS or file approval validation.    

Reissue a Certificate

To reissue a certificate:

  1. Log in to the WHMCS Admin Area.
  2. Locate the SSL certificate service that you want to reissue.
  3. Click the Summary tab.
  4. Click Login as Owner.
  5. Go to Services > My Services in the Client Area menu. This will list all the active services for the client.
  6. Click the SSL certificate to go to that SSL certificate's product page or, if the SSL certificate is an addon for a hosting account, select the hosting account and choose the Addons tab to find the SSL certificate.
  7. Click Reissue Certificate under Actions.
  8. Paste the new CSR into the text box.
  9. Click Continue.
Login as Owner
Reissue Certificate
Enter new CSR

The system will send an approval email to the Approval Email email address. When approval is complete, the Tech Contact email address will receive the certificate.

To reissue a certificate, the approver must approve reissuance using the approval email. You cannot reissue a certificate using DNS or file approval validation.    

How long does it take to issue my SSL certificate?

Issuance time varies depending on the SSL certificate type. Some processing may take longer if additional information is required.

  • Typically, Domain Validation issuance occurs within minutes, but it may rarely be held for additional validation.
  • DigiCert begins processing OV and EV orders within one business day and authentication for new certificates may require up to several days. During the validation process, DigiCert will contact you about any required actions, like validating your business or organization. 

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