header-logo

Knowledgebase

Reissuing a Certificate

Customers can use the GeoTrust website to reissue SSL certificates sold through MarketConect.

Note: Reissuing a certificate does not allow the domain to be changed

The URL is https://products.geotrust.com/orders/orderinformation/authentication.do

There they will be asked to provide the domain name, email address they used for the order and complete a captcha challenge. 

This will take them to their User Portal and they can click the Request Access button. A confirmation email will then be sent to the customer:

Click the link in the email to view the status of the SSL order and perform various management actions, including reissuing.