Internal error occurred (Code 15). Please contact support. Errors
When manually configuring a certificate in the Admin Area or Client Area, you see a
Code 15 error:
Internal error occurred (Code 15). Please contact support.
The Certificate Signing Request (CSR) you are submitting does not contain a valid Common Name value.
For information on Common Names, see What is a Common Name (CN?).
To resolve this issue:
- On your server, generate a new CSR that specifies a valid Common Name. For more information, see How to Generate a Certificate Signing Request (CSR).
- In WHMCS, click Manually Configure Certificate. For more information, see How To Manually Configure an SSL Certificate.
- Submit the new CSR.
« Invalid CSR Provided error during certificate configuration