Knowledgebase
Overview
Account and Billing
Order Management
- How do renewals work?
- Cancelling an Order/Refunds
- Adding Promotion Codes to Marketplace Deposits
- Low Balance Alerts
- Email Notifications
- Service Upgrades
- Expiration and Grace Period
- Troubleshooting: This service has already been provisioned
- Troubleshooting: This order has already been renewed
- Troubleshooting: Authentication required
- Troubleshooting Order Not Found Errors
DigiCert SSL Certificates
Getting Started
- Why Sell SSL Certificates?
- Landing Pages
- SSL Walkthrough for Standalone Domain
- SSL Walkthrough for Domains with Hosting Account
- How To Manually Configure an SSL Certificate
- How to Purchase an SSL Certificate for Your Own Use
- Get Started Selling SSL Certficates
Purchase Flow
Managing Orders
- Change Approver Email
- How File Authentication Works
- What to do when an order status says Failed Security Review
- How to Generate a Certificate Signing Request (CSR)
- How can Clients Reissue SSL Certificates
- How to get the Intermediate CA Bundle
- Reissuing a Certificate
- My SSL Status is Pending. What Can I Do?
- How do I get my site seal?
Troubleshooting
Weebly Website Builder
SpamExperts Email Services
SiteLock Website Security
OX App Suite
Getting Started
- How to Use OX App Suite
- Where should I point my MX Records?
- What SPF records should I use?
- Activate and begin reselling OX App Suite
- How do I add an alias?
- What is an email alias?
- How to Add or Upgrade Additional OX Suite Mailboxes
Configuring Devices
- How to setup email on my computer or phone
- How to setup calendaring and address book on my computer or phone
- Setup email on Windows PCs
- Setup email on a Mac
- Server settings for any device
- Migration Tool
OX Mail FAQs
- How can I add an email account from another provider so that I can see all of my emails in one place?
- I’m missing an email; how do I locate it?
- Mark or unmark an email as spam
- I accidentally deleted an email; how do I get it back?
- How can I create a new signature for my outgoing emails?
- How can I turn on my vacation notice?
- How can I add new folders to structure my Inbox?
- How can I move my emails to other folders?
- How can I search for specific emails?
- How can I forward emails to a specific email address automatically?
- How can I automatically save new email addresses?
XOVI Now
XOVI Now FAQs
- Why XOVI Now?
- Does it only work with websites on cPanel?
- How does XOVI Now help my customers?
- What is a project?
- What is the difference between full-access and read-only accounts?
- What is a site audit, and how long does it take?
- Who is the product designed for, which level of expertise is needed?
- How does XOVI Now compare with competitors?