Invalid term specified Error
Symptom
When renewing SSL certificate orders with a term of 2 years, you may see the following error:
Error: Invalid term specifiedCause
The regulations governing the maximum validity period of SSL certificates changed on September 1, 2020. These changes enforced a maximum length of 1 year for SSL certificates.
As a result, it is no longer possible to renew an SSL certificate for 2 years, resulting in the Invalid term specified error message.
For more information, see the announcement on the Digicert website.
Workaround
To renew the certificate for 1 year instead:
- Go to the Products/Services tab in the client profile and select their SSL service.
- Choose 1 year/annually from Billing Cycle.
- Click Save Changes.
- Click Renew.
This will renew the certificate for 1 year. If you have already invoiced the client for two years, you can credit the customer with a portion of the amount that they paid in the Refund tab for the invoice.
Solution
WHMCS 8.5 introduces support for multi-year SSL certificates. This feature issues and renews a one year certificate each year until the completion of the plan.
For more information, see Multi-Year SSL Certificates.
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